Most customers want to talk to a real person when they are having problems with their products, or at least have the option to do so. You will probably have engaging posts, and your customers can direct-message you on the platform, but most consumers prefer talking to a live agent on phone. A strong social media presence is great, but not enough to provide your customers with the service and availability that will keep them coming back. As smart devices and mobile phones grow to the billions, businesses need to consider how virtual numbers fit into their digital service offering.įor businesses, phone services are essential.
According to Statista, telephony will command a global market value of $571 billion by 2025.
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